At MyCareerBuild, we strive to provide a high-quality learning experience for all of our customers. If you are not satisfied with your course purchase, we offer a refund under the following terms and conditions:
- Eligibility for Refunds:
- You are eligible for a full refund within 7 days from the date of purchase, provided you have not accessed more than 30% of the course content.
- Refunds will only be granted if the course was not as described, or if you encountered technical difficulties preventing access to the course.
- Non-Refundable Items:
- Once a course has been completed, no refunds will be issued.
- No refunds will be provided for downloaded course materials or digital products.
- How to Request a Refund:
- To request a refund, please contact us at support@mycareerbuild.com with your order number and the reason for your request.
- Refund requests must be submitted within the 7-day period following purchase.
- Refund Process:
- Refunds will be processed to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
- If we are unable to process the refund to your original payment method, we will offer a store credit or voucher for the equivalent value.
- Exceptions:
- If you are experiencing technical difficulties with our platform, please contact our support team at support@mycareerbuild.com, and we will assist you promptly.
- If the issue is not resolved, we will offer a refund or credit based on the case.
- Changes to the Policy:
- MyCareerBuild reserves the right to modify or update this refund policy at any time. All updates will be posted on this page.